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Puzzles For :: Shipping Information

Shipping Information
Shipping Information

We ship quickly so you can get started on your new puzzles right away!


Shipping schedule: 

Hello! We ship Monday-Friday, except for holidays.  Non-rush orders (UPS Ground, Parcel Post & Priority Mail) can usually ship out within 24 hours, but please allow 1-2 business days for your order to ship out. Rush orders (2-Day Air, Next Day Air Saver) will ship out within 24 business hours.

If your order is placed online by 7am Central Time, it will most likely ship out the same day. If your order is placed online after 7am Central Time, it may ship out the next business day. If it is after 7am Central Time and you really need your order to ship the same day, please place your order by phone to see if we can accommodate you (1-800-940-0363).

We no longer accept UPS Next-Day Air Saver and 2-Day Air orders via our web site. Next-Day and 2-Day orders must be placed by phone (1-800-940-0363) Mon-Fri 8am-5pm Central Time.

Where we ship:

We are based in the United States and ship to both the United States and Canada, as well as Puerto Rico, The U.S. Virgin Islands, Guam Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, American Samoa, Palau, and Army Posts.

Approximate Shipping costs within the Mainland U.S.

Shipping Method Shipping for
1st puzzle
Standard Shipping (UPS Ground and UPS SurePost)
Parcel Post**
Priority Mail**
UPS Next Day Air Super Saver*
UPS 2-Day Air

*UPS Next Day Air Super Saver is guaranteed for delivery by 3:00 p.m. the following business day.

**Parcel Post and Priority Mail is a service of the United States Postal Service and delivery times are not guaranteed. We cannot be responsible for any delays in delivery.

Shipping to a P.O. Box

UPS will not ship to a P.O. Box. If shipping to a P.O. Box, please choose either Parcel Post or Priority Mail during check-out. If you've request that we ship to a P.O. Box but you've chosen UPS shipping, your package will ship by Parcel Post and you will be charged the additional Parcel Post rates.

Shipping to an APO/FPO address

During check-out, please choose either Parcel Post or Priority Mail if shipping to a military address. 

Standard Shipping:

If you choose our "Standard Shipping" option and your package weighs 10 pounds and under, we will ship by UPS SurePost (a partnership between UPS and USPS). SurePost shipments will be delivered either by USPS or UPS. Parcels over 10 pounds will ship by UPS Ground. Please allow one extra business day for SurePost deliveries. We ship from Kansas and transit times are usually 2-5 business days within the mainland U.S..

UPS Ground, 2-Day Air, and Next Day Air Saver delivery times are based on business days, not calendar days. So, don't count weekends or holidays. For example: A Next Day package that ships on a Friday would be delivered on Monday (Tuesday if Monday is a holiday). A 2-Day Air package that ships on a Friday would be delivered on Tuesday (Wednesday if Monday is a holiday), etc.

Approximate Shipping costs to Hawaii & Alaska:

Shipping Method Shipping for
1st puzzle
Priority Mail
UPS 2-Day Air

Shipping costs to Canada:

Shipping Method Shipping for
1st puzzle
Priority Mail International* Depends on your zone. Shipping costs will be calculated in the shopping cart.
Depends on your zone. Shipping costs will be calculated in the shopping cart.

*Surcharges may apply for puzzles over 2000 pieces.

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