We accept returns within 30 days of receipt if the puzzle is unopened (in the original shrinkwrap) and undamaged (no dents or creases). We'll refund the price of the puzzle upon our receipt. (We can't refund the original shipping costs and customers are responsible for paying return postage.) Please e-mail us at customerservice@puzzlesforsale.com if you need to return a puzzle.

Exchanges

An exchange is essentially a Return plus a new order. Please follow the instructions for a Return, and then place a new order for the new puzzles you are wanting.

Defective Puzzles

If a puzzle is defective in any way, the manufacturer will replace your puzzle with a puzzle of the same design. Please email us at customerservice@puzzlesforsale.com for instructions on how to contact the manufacturer for your replacement.