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Are you a manufacturer?
No, we're a retail store that buys puzzles from puzzle manufacturers and we make them available to you through our web site. We're just like a gift store, except the only gifts we sell are puzzles.
Are your puzzles new or used?
All of our puzzles are new (unused). We buy them directly from the manufacturer.
How often are new puzzles released?
Generally speaking, the new puzzle designs come out in January and we try to have them on our site by late January/early February. Some manufacturers also release a few new puzzles in August.
Do you gift wrap?
In order to ship all packages out as quickly as possible, we don't currently offer gift-wrapping. We do, however, package each shipment with care.
What do the puzzle pieces look like?
We have pictures of the puzzles pieces for most of the brands we carry. To view them, click on the thumbnail image of the puzzle. This will take you to the Product Page for that puzzle. Underneath the puzzle image, click on the link that says "View Sample of Puzzle Pieces".
I just placed an order on-line. How do I know it went through?
Two things should happen once an order goes through successfully. 1) You should be re-directed to a page on our web site that displays your order confirmation number and a summary of your order. 2) You should receive an order confirmation by e-mail. Sometimes your e-mail service might screen out our confirmation as "spam" or send it to a bulk-mail file.
If you don't receive a confirmation, please contact us at customerservice@puzzlesforsale.com and we'll look into it. Please include your full name in the e-mail!
If my puzzle is missing a piece, can I get a new puzzle piece to replace it?
If your puzzle is missing a piece due to a manufacturing error, the manufacturer will replace the puzzle with a puzzle of the same design. Please email customerservice@puzzlesforsale.com for instructions on how to contact the manufacturer.
Can you make a custom puzzle from a photo?
No, we don't manufacture any puzzles. You can search the Internet under "Customized Puzzles" or "Personalized Puzzles" to find places that offer that service.
You must have lots of customers. Am I your favorite?
Yes, you are! (But don't tell the others.)
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